Frequently Asked Questions
Support Email
Support Phone
+6014-6690131
Featured FAQs
To ensure our customers receive the freshest beans, we will only start to roast after we receive the order, and then pack for delivery, it will take about 3~7 days to fulfil the order. Coffee roasting are conducted everyday here in our roastery, so rest assured you will get the freshest coffee when you placed an order
The focus of Soon Specialty Coffee is QUALITY, we personally take care of everything from roasting to packaging, thus the best period is within ONE MONTH. We do not recommend keeping it more than 3 months (from roasting date). Although you can still consume after 3 months, but the coffee aroma might not be as good as the time it was freshly roasted.
Direct Fire Roasting is a roasting method of traditional origins mostly used by roasting specialist. In simple words, it’s a specialized roasting technique that allows the fire to directly contact the coffee beans.Â
Delivery
To ensure our customers receive the freshest beans, we will only start to roast after we receive the order, and then pack for delivery, it will take about 3~7 days to fulfil the order. Coffee roasting are conducted everyday here in our roastery, so rest assured you will get the freshest coffee when you placed an order
RM8 for West Malaysia, RM18 for East Malaysia. Every order above RM129 will receive free delivery (East Malaysia RM229)
We use Pos Laju as our primary delivery partner, if you have special requests feel free to contact us via WhatsApp .
Coffee Beans & Coffee Drip Bags
No, we roast our coffee on order! You will receive fresh coffee beans that are roasted within 10 days.
The focus of Soon Specialty Coffee is QUALITY, we personally take care of everything from roasting to packaging, thus the best period is within ONE MONTH. We do not recommend keeping it more than 3 months (from roasting date). Although you can still consume after 3 months, but the coffee aroma might not be as good as the time it was freshly roasted.
There are 10 single serving drip bags in a box, every drip bag contains 12g of coffee grounds.
Although we don’t recommend grinding the beans, we do help our customers grind the beans for free, you just have to choose the grind size when you place your order. If you are not sure what grind size to go for, please state what equipments you will be using to brew your coffee in your order, we will adjust the coffee grounds to cater to your brewing method.
Direct Fire Roasting
Direct Fire Roasting is a roasting method of traditional origins mostly used by roasting specialist. In simple words, it’s a specialized roasting technique that allows the fire to directly contact the coffee beans.Â
Direct Fire Roasted coffee have a full body, strong aroma, , and gives a long lingering after taste
We use the famed Japanese Fuji Direct Fire Coffee Roaster R-105.
Satisfaction Guarantee
We will refund you in full if it’s we do not live up to your expectations.
Nationwide Shipping
Nationwide free shipping on any orders above RM129/RM229 (East Malaysia)
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