Q&A About Direct Fire Roasting

Q: What is Direct Fire Roasting?
A: Direct Fire Roasting is a roasting method of traditional origins mostly used by roasting specialist. In simple words, it’s a specialized roasting technique that allows the fire to directly contact the coffee beans. 

Q: What are the unique specialties of Direct Fire Roasted coffee?
A: Direct Fire Roasted coffee have a full body, strong aroma, , and gives a long lingering after taste

Q: What is the coffee roaster that you guys are using?
A: We use the famed Japanese Fuji Direct Fire Coffee Roaster

 

Q&A About Coffee Drip Bag

Q: How many coffee drip bags are in a box?
A: There are 10 single serving drip bags in a box, every drip bag contains 12g of coffee grounds

Q: Do you guys stock up on coffee?
A: No we don’t, we practice Roast-To-Order policy, which means whenever you placed an order, you will receive fresh coffee beans that are roasted within 10 days

Q: What is the best period to consume coffee drip bags?
A: The focus of Soon Specialty Coffee is QUALITY, we personally take care of everything from roasting to packaging, thus the best period is within ONE MONTH. We do not recommend keeping it more than 3 months (from roasting date). Although you can still consume after 3 months, but the coffee aroma might not be as good as the time it was freshly roasted

 

Q&A About Coffee Beans

Q: How soon will I receive my coffee beans after placing an order?
A: To ensure our customers receive the freshest beans, we will only start to roast after we receive the order, and then pack for delivery, it will take about 3~7 days to fulfil the order

To streamline production, every week we will consolidate the orders on Wednesday, roasting will commence on Thursday and Friday. We will leave the beans to rest during the weekend, and ships out on Monday

Q: Do you have beans grinding services?
A: Although we don’t recommend grinding the beans, we do help our customers grind the beans for free. You just have to state what equipments you will be using to brew your coffee when you are placing the order, we will adjust the coffee grounds to cater to your brewing method

 

Q&A About Delivery

Q: How much is the delivery fee? What’s the minimum order for free delivery?
A: RM8 for West Malaysia, RM10 for East Malaysia. Every order above RM100 will receive free delivery (East Malaysia RM200)

Q: How soon will I receive my coffee beans after placing an order?
A: To ensure our customers receive the freshest beans, we will only start to roast after we receive the order, and then pack for delivery, it will take about 3~7 days to fulfil the order

To streamline production, every week we will consolidate the orders on Wednesday, roasting will commence on Thursday and Friday. We will leave the beans to rest during the weekend, and ships out on Monday

If there’s changes to the schedule we will personally inform our customers 

Q: What’s the delivery service you guys are using?
A: We use EasyParcel platform as our delivery service, we often swap around different delivery companies, eg Pos Laju, National Wide and Skynet.

 

Q&A About Refund

All our coffee beans are hand roasted and hand packed, there will be some imperfections sometimes during delivery, your consideration is well appreciated. We do accept 1 to 1 exchange, but customers will have to bare the delivery fee.




关于直火咖啡Q&A
 

问:什么是直火咖啡?
答:直火烘焙,一种源自于古老的蒸焙,赖于职人的技法。顾名思义是咖啡豆直接接触到火源的一种烘焙方式。

问:直火咖啡的特色是什么?
答:日式直火咖啡特色是醇厚,甜度饱满,香气馥郁,尾韵回甘。

问:请问你们用的烘焙机是什么机型?
答:日本富士直火烘焙机

 

关于挂耳咖啡产品Q&A
问:一盒挂耳包咖啡里面有多少包?
答:一盒里会有10包。每包有12g的咖啡磨粉。

问:如果我订购的话会收到几时出产的咖啡挂耳包?
答:出产期10天内的咖啡挂耳包。

问:咖啡挂耳包最佳赏味期是多久?
答:顺精品咖啡注重咖啡品质,从烘培到包装,都是亲手包办,最佳赏味期是1个月。不建议存放超过3个月,如果不小心超过了并不代表不能饮用,只是咖啡香气会随着时间逐渐消逝,而风味不佳。


问:请问你们有客制化咖啡挂耳包吗?
答:我们有客制化挂耳包咖啡包装服务,不过需要一定的起定量。欢迎您和我们联系以知道更多详情。

 

关于咖啡豆 Q & A
问:请问我会收到烘焙期多久的咖啡豆?
答:为了让顾客收到新鲜的咖啡豆,我们会在接到订单后才开始烘焙咖啡,然后包装寄出,一般上需要3-7 的工作天完成订单。

问:请问我从下订单到收到咖啡豆需要多少天的时间?
答:为了可以让顾客收到新鲜烘焙的咖啡豆,我们每个星期都会累积订单至星期三(最后下单)。每个星期四和星期五烘焙,周末养豆,每个星期一寄出。


问:请问磨豆服务吗?
答:虽然不鼓励预先把咖啡豆磨好,但服务至上的我们还是有为顾客提供这项免费服务。只要在订单上额外注明并且告知您会用什么器材冲泡,我们会根据您的需求调好咖啡豆的研磨刻度。


关于邮购常见问题
问:请问邮费多少?买上多少可以免邮费?
答:邮费西马Rm8 东马 Rm10 ,购买Rm100以上免邮费,东马则RM200以上免邮费。

问:下订单后多久会收到商品?
答:我们不接急单。这里所有的产品都是手工制作,需要时间烘培和包装,产量有限。请大家多多谅解不要催单。付款后才算完成订单,(如果有现货我们可以提早发货)。出货后 3-7个工作天会收到商品。

问:下单后几时发货?
答:我们每个星期一出货!过了就需等下一个星期一方能发货。如不能如期发货会预先通知买家。

问:请问你们用什么邮寄公司?
答:我们采用 EasyParcel平台服务,会轮流采用不同邮寄公司如: Pos Laju, National Wide 和 Skynet等等。


退单
我们的产品全手工制作,难免会有无法避免的瑕疵,请务必谅解。我们接受买家更换,但是邮费必须由买家承担。商品包装由于是白色,在印刷时可能会有一点无法避免的墨印,如无法接受请不要下单。